IT Support Engineer

Salary: circa £35,000
Reporting to: Head of IT
Direct reports: 0
Location: Home based with occasional travel

Who you’d be working with…

The Advantage Travel Partnership is the UK’s largest independent travel agent group.

The leisure and business travel member partners who are part of the group are each independently owned, but as a collective produce over £4.5bn of travel sales each year, making us experts in every aspect of the travel industry.

We are a world class business innovating personalised solutions for its partners, delivering an aspirational working culture for its people.

What you would be doing…

This is a fantastic opportunity for a proactive IT professional to join our team. As an IT Support Engineer, you’ll report directly to the Head of IT and play a vital role in maintaining and enhancing the organisation’s IT systems. You’ll work closely with internal teams, external members, and third-party suppliers to provide high-quality support, manage core IT systems, and introduce improvements that benefit the business.

The purpose of your role will be to ensure the smooth operation of IT systems while driving an automation first approach to business tasks. Your responsibilities will include resolving technical issues, managing IT vendors and systems, and implementing new tools and processes to improve efficiency.

This role offers significant opportunities for professional growth as the IT department continues to evolve. You will have the chance to take on more strategic responsibilities, contribute to impactful projects, and influence the future direction of IT operations within the organisation.

Your day-to-day responsibilities will involve:

Providing IT support to internal teams and, on occasion, external members, troubleshooting hardware, software, and connectivity issues.
Managing our Microsoft 365, Azure and Intune environments, including user account administration, endpoint management, and introducing new policies and controls.
Overseeing supplier relationships, handling equipment orders, and managing procurement.
Ensuring new starters have a seamless onboarding experience by managing hardware, software, and account setup.
Maintaining and updating our Configuration Management Database (CMDB) to ensure accurate asset tracking.
Administering and optimising our HALO ITSM platform for effective incident and request management in alignment with ITIL v4.
Identifying opportunities for process improvement and implementing automation where feasible.
Leading or participating in IT projects, including system rollouts, upgrades, and new tool implementations.
Collaborating with internal stakeholders and providing training on new tools and processes.

What we’re looking for…

To succeed in this role, you’ll need a combination of technical expertise, operational focus, and a proactive approach to problem-solving. We’re seeking someone who can work independently, think critically, and bring fresh ideas to the table.

You’ll need:

Solid experience in IT support, including troubleshooting and resolving technical issues.
Strong knowledge of Microsoft 365 and Intune administration.
Basic PowerShell skills for scripting and automation.
Familiarity with ITSM platforms (e.g., HALO ITSM) and managing a CMDB.
Proven experience managing suppliers and overseeing procurement processes.
A proven track record of identifying and implementing process improvements and automation.

You’ll also need to demonstrate:

A proactive mindset, always looking for ways to innovate and improve.
Strong problem-solving skills and the ability to work independently.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
A high level of organisation and the ability to manage multiple priorities effectively.

What you get in return...

Immediately after you start:

Single cover Private Medical Insurance (plus ability to include dependants at an additional cost)
25 days leave, plus Bank Holidays, increasing a day per year after two years’ service (to a max of 28 days)
Ability to buy an additional 5 days of leave per year
Birthday off
Volunteering day off
Reward Gateway – benefits, discounts, and well-being platform
Great travel discounts
Eye care – up to £60 per year
Life Assurance Cover (4 x salary)

After 3 months:

Contributory pension scheme - employer contributes a generous 5% (minimum 3% employee contribution)

And then after probation:

Contribution to gym membership
Cycle 2 Work scheme (salary sacrifice)
Potential non-contractual end of year bonus (terms and conditions apply)
Opportunity to lease a fully expensed electric car via Salary Sacrifice (terms and conditions apply)

You want to apply? Excellent. Here’s how…

It’s easy. All you need to do is send us your up-to-date CV. Send all details and questions to [email protected].

At Advantage, we embrace the diversity of culture, gender, physical capability and thought. We firmly believe that true innovation cannot happen without this real-life variety in our working community. We are committed to creating a diverse and inclusive environment where people of all walks of life aspire to work.